Last Updated: Martch 29 th, 2024
a) EternaLife Limited is the controller of and responsible for this website (collectively referred to as ”EternaLife”, “we”, “us” or “our” in these Terms and Conditions).
b) “EternaLife” is the trademark or registered trademark of EternaLife Limited and/or our affiliates in the U.K. and in other countries.
c) The material on the Web Site is copyright to EternaLife Limited or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.
a) Our contact address is: 85 Great Portland Street, First Floor, London, England. You may also email us at info@eternalife.co.uk.
a) We have tried to ensure that information provided on the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.
b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.
a) ‘Products’ shall mean the products listed on the Web Site and/or products supplied by third parties
b) ‘Services’ shall mean the services we provide in connection with each products’ order and shall include assembling a set of products based on the recommendations provided by your healthcare specialist or treatment facility and your clinical needs, purchasing this set of products on your behalf, and preparing the products for consumption by dividing and packaging them into individual portions as well as ensuring the assembly and delivery of automatic refills and altering your product and service subscription in accordance with your updated test results
c) The description and specification of products and services in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products or quality of the services.
d) We may correct any error appearing in the Web Site or withdraw any product or service from sale without incurring liability. Price (prior to the placement of an order) and availability are also subject to change without notice.
a) Registration is permitted solely upon the recommendation or direction of your healthcare specialist or treatment facility. We retain the right to decline account creation, product supply, and service provision, as well as to delete your account if you sign up without the explicit direction of a healthcare specialist or treatment facility
b) Upon signup you will have to provide your personal data, including your identity data and contact data, and we will receive your personal data, including your health data and genetic information, from your healthcare specialist or treatment facility. Your personal data will be processed in accordance with our Privacy Policy
a) You may order products and services from the Web Site by signing up and either picking a ready-made set of products and services tailored to your needs or completing a custom order form:
b) After you select a ready-made set of products and services or submit a custom order form, we will present you with an offer for products and services
c) After receiving our offer for products and services, you have a right to customize your order by adding or removing products. Please note that by doing so you assume responsibility for ensuring the suitability of the products for your specific clinical needs
d) Once you confirm your order, we will accept it and send an order confirmation to the e-mail address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us. After confirming your order, we will purchase the products on your behalf, prepare the products for consumption by dividing and packaging them into individual portions and arrange their delivery to you
e) Products and services cannot be ordered separately
f) Under your express consent we will ensure the assembly and delivery of automatic product refills
g) You can give consent for us to change your subscription by altering your recuring product and service orders in accordance with your updated test results.
a) The price of the products and services will be the price quoted in the Web Site at the time we accept your order. The price will mention and include any value added tax, but not the cost of delivery.
b) In addition to the product and service price, you will have to pay our delivery charges as quoted on the Web Site at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.
c) Payment is made by credit card or payment gateway at the time we accept your order (the payment methods we accept are listed on the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your original payment method.
d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items and services may be mis-priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods and services at the incorrect price.
a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. We use third party service providers for deliveries.
b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
c) If there is an error or any other delivery problem in respect of your order, you must notify us in writing within 14 calendar days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
a) The products and services advertised on the Web Site are intended for sale to persons dealing as consumers and are not for re-sale.
b) The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.
c) Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.
d) EternaLife Products are food supplements and they have not been evaluated by the MHRA. Food supplements are intended to correct nutritional deficiencies, maintain an adequate intake of certain nutrients, or to support specific physiological functions. They are not medicinal products and as such cannot exert a pharmacological, immunological or metabolic action. Therefore, their use is not intended to treat or prevent diseases in humans or to modify physiological functions.
e) The material on this website is provided for informational purposes only and is not medical advice. In case of any questions related to your health, please contact your health care professional.
f) EternaLife Products should be consumed in accordance with the recommendations of your health care professional.
Subscribe & Save Terms & Conditions
Subscribe & Save is a subscription service offered by EternaLife. EternaLife reserves the right to change the repeat order benefits, the discount amount and free delivery offer at any time. Subscribe & Save items will ship automatically based on the frequency you select until you cancel. By placing your order, you are authorising us to charge your card for future orders at the frequency you have selected.
You can change the frequency or cancel your subscriptions at any time through the My Subscriptions section which can be found in My Account. On all subscription orders you will qualify for the best product and service price and free standard delivery. The best price is calculated based on the lowest price available in the 90 days prior to the date your order places. If you subscribe to 1-2 items in one subscription order, you’ll receive a 5% discount. For 3-4 items, you’ll receive 10% off. For 5+ items, you’ll receive 15% off. Please note, your first order is excluded from the exclusive discount, but it will be applied on all subsequent subscription orders.
Free delivery is available on subsequent subscription orders, regardless of the order value.
Eligible Purchases
Only items marked with the ‘Subscribe & Save’ on product pages will qualify for Subscribe & Save benefits.
Termination
We may terminate your subscription at our discretion without notice. If we do so you will only be charged for orders that have been dispatched to you.